FREQUENTLY ASKED QUESTIONS
Yes, you will receive a product that closely matches the images displayed on our website. Our handmade bags are crafted with meticulous attention to detail. However, due to the unique nature of handmade items, slight variations in color, texture, and size may occur. These variations highlight the unique charm and character of each piece, making your purchase truly one-of-a-kind.
After completing your purchase, we will send a detailed sales receipt to the email address you provided during checkout. You can also view and download your sales receipt from your account on our website. Simply log in to your account, navigate to the "Orders" section, and select the relevant order to view its receipt. If you encounter any issues accessing your receipt, please contact our customer service team for assistance.
We strive to ensure you are completely satisfied with your purchase. If you wish to return an item, please initiate the return process within 14 days of receiving your order. To start a return, please contact our customer service team with your order number and the reason for the return. We will provide you with detailed instructions on how to send the item back to us. Please note that the item must be in its original condition and packaging. Refunds will be processed upon the receipt and inspection of the returned item. For more information on our return policy, please visit our website.
Our handmade bags are crafted in limited quantities to maintain their uniqueness and quality. If an item is marked as “out of stock,” we encourage you to check back frequently, as we occasionally restock popular items based on availability and demand. You can also sign up for our newsletter or contact our customer service to express your interest in a particular item. We will do our best to accommodate your request and inform you if the item becomes available again.
EMARA ships only in Turkey. Shipping costs and delivery times vary depending on the destination country and the shipping method selected at checkout. For more detailed information on shipping options, costs, and estimated delivery times, please visit the shipping information section on our website. If you have specific shipping inquiries or need assistance with placing an international order, our customer service team is here to help.